Canada Employee and Family Assistance Program (EFAP)

TELUS Health provides mental health services for all eligible employees, their families and household members (including union employees of Nuvumiut and Ganotec). You will have access to coaching or therapy sessions at no cost.

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NEW: Canadian employees now have easier access to counselling and mental well-being services through an improved Employee and Family Assistance Program (EFAP) with TELUS Health.

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What TELUS Health offers you

  • Short-term counselling – 4-5 sessions to help with issues related to relationships, family, addiction, work-related, emotional and more.
  • On-demand resources – E-books, articles, toolkits, infographics, webinars and podcasts.
  • Worklife services – Consultations for legal, financial, nutrition, health plus career and family support services.
  • Live care support – Personal support helps guide employees to find available resources, find the right counsellor, books appointments and immediate support – if needed.

Get started with three ways to sign up

  1. Call: 1-855-522-1217
  2. Sign in at Manulife.ca/signin and access under “Healthcare Services” then “Employee and Family Services”
  3. Sign into the Manulife mobile app and connect to your EFAP seamlessly right from your app. Download and start by clicking “Care”.

How can my family members access the support and resources?
Your family can call 1-855-522-1217. You can also invite them to join through the online platform feature “invite a family member” and they will be able to create their account.

Confidential care, whenever you need it.

TELUS Health, the EFAP provider in Canada, offers 24/7 support for everyday challenges and more serious problems.

TELUS Health Overview

Get a printable version of this overview to share with your colleagues and family.

Printable Document

Services by Topic

Are you looking for a specific service based on what you need help with?

Get specific details of EFAP services available to you through this interactive overview organized by topic.

Resources by topic

Resource Reference Sheet

Get a printable version of the services provided to you and your family in an easy-to-follow chart complete with important websites and phone numbers.

Printable Document